Customer Service

Shipping & Delivery
We ship saxophones, saxophone accessories, and other musical instruments using USPS Parcel Post, Priority Mail, Priority Mail International, Express Mail, or Express Mail International, unless otherwise requested or indicated on the item page.
We use only new matereials when packing and shipping instruments and accessories. We suggest you keep all original packing materials until after your return period expires.
Shipping prices listed on this site do not include the additional cost of insurance or signature required. We will, at our discretion, purchase insurance or signature required on items that we feel are at a higher risk for damage, or that are shipped to a high risk area.
We do not make any guarantees on items shipped from our company. Once the item is picked up and scanned as so by the shipping company, it is their responsibility to deliver the item to you in a timely manner. Please direct any questions to the shipping company if you did not receive your item, or if your item arrived damaged. You must purchase insurance at an additional cost if you would like to file an insuracne claim on your package. If you did not purchase insurance, you are shipping at your own risk and must accept responsibility for any damaged parcels received.
Privacy & Security
Please review our complete Privacy Policy for more information on our companies policiy regarding your privacy rights.
Returns & Replacements


CE Winds Accessories

All purchases of CE Winds accessories including necks, mouthpieces, ligatures and neck straps have a 7 Day No Questions Money Back Guarantee. This starts starting the day you receive the item. The item must be postmarked within 7 days of receiving it in the mail and must be returned in new condition.

CE Winds Instruments

All purchases of CE Winds instruments including saxophones, flutes, trumpets, clarinets have a 14 Day No Questions Money Back Guarantee. This starts starting the day you receive the item. The item must be postmarked within 14 days of receiving it in the mail and must be returned in new condition.

Please review our Money Back Guarantee & Return Policy page for more information regarding returns.

Ordering
We accept all major credit cards, Visa, MasterCard, American Express and Discover. We also accept Payments by Paypal, Cashiers Checks, Personal Checks, and Bank Wire Transfers. No item will be shipped until full payment is made.
If you wish to order your products by phone, you can contact us toll free at 877-884-5244
Updating Account Information
You may log into your My Account page and update your personal information, subscribe/unsubscribe to newsletters and place orders. If you have any questions regarding your account page, email info@cewinds.com.