Money Back Guarantee & Returns
Sometimes when you purchase an item online you aren’t completely sure it’s what you are looking for until you get it in your hands. We understand! That’s why we have a generous No Questions return policy on all of our CE Winds instruments, mouthpieces and accessories. We want you to be completely satisfied with your purchase, and have comfort in knowing that it can be returned within a reasonable amount of time if it is now what you are looking for.
CE Winds Accessories
All purchases of CE Winds accessories including necks, mouthpieces, ligatures and neck straps have a 7 Day No Questions Money Back Guarantee. This starts starting the day you receive the item. The item must be postmarked within 7 days of receiving it in the mail and must be returned in new condition.
CE Winds Instruments
All purchases of CE Winds instruments including saxophones, flutes, trumpets, clarinets have a 14 Day No Questions Money Back Guarantee. This starts starting the day you receive the item. The item must be postmarked within 14 days of receiving it in the mail and must be returned in new condition.
As of 2008, we will no longer accept returns on used or vintage instruments or accessories that are not labeled with the CE Winds Brand. All purchases of used and vintage instruments and accessories are purchased as is with no refunds. We list all details about the items before you purchase, and you are welcome to contact us directly to ask about any item before you purchase it. Please read the blog below to find out more about our no return policy on used and vintage saxophones and saxophoen accessories.
To return any CE Winds item, please pack the item in the original packaging, and return corks/wedges to their proper place (use Diagram on CE Winds Owner Manual if you do not remember where to put the corks/wedges).
The item must be postmarked within 7 days of receipt for accessories, and 14 days of receipt for musical instruments.
To return your purchase, send the item to:
CE Winds – Returns (Order #)
2150 Collier Ave Suite R
Ft Myers, FL 33901
Please contact us at 877-884-5244 regarding questions about your purchase or return.