CE Winds - Return Policy

 Instrument Purchases

We offer a 14 Day, No Hassle, Money Back Guarantee on all NEW CE Winds Instrument purchases. You will receive a full refund within 3 business days after the item is received and inspected. The following may exclude you from receiving a full refund:

     -visible signs of wear or damage in any way

     -postmarked after 14 calendar days after the initial delivery date (after 14 days no returns are allowed)

    -must not be a special order or a custom order  (See below)

    -unless noted that it cannot be returned or has a different return  policy time period other than that 14 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Special Orders will have a 25% restocking fee. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.

Parts and Accessories

We offer a 7 Day, No Hassle, Money Back Guarantee on all NEW CE Winds parts/accessories purchases. You will receive a full refund within 3 business days after the item is received and inspected. The following may exclude you from receiving a full refund:

    -visible signs of wear or damage in any way

    -postmarked after 7 calendar days after the initial delivery date (after 7 days no returns are allowed)

    -must not be a special order or a custom order  (See below)

    -unless noted that it cannot be returned or has a different return  policy time period other than that 14 days noted in that item's  particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.
Special Orders will have a 25% restocking fee. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs for returns. International shipments WILL NOT be refunded for shipping charges.
 

Returns

CE Winds - Returns
2150 Collier Ave Suite R
Ft Myers, FL 33901

Phone: 904-996-9312
Email: returns@cewinds.com